These Terms govern your use of Hiro at hirolab.app, an online service for creating and running pre-employment assessments. Hiro is operated by IE Nijat Kazimzade, an individual entrepreneur registered in Georgia ("we", "us"). When you use Hiro, your contract is with us.
By creating an account or using the service you accept these Terms. Continuing to use Hiro after they change means you accept the updated Terms. If you use Hiro on behalf of a company, you confirm that you may accept these Terms for it.
1. The service
Hiro lets employers and their recruiters ("HR users") build assessment templates from our question bank and their own questions, share a link with candidates, and review answers, scores and integrity signals.
Results are information to support your hiring decisions. They do not replace your own judgement, and you remain responsible for every decision you make about a candidate.
2. Accounts
- Give accurate information when you register and keep it up to date.
- Keep your password and sign-in links secret. You are responsible for activity under your account, including colleagues you invite to it.
- You must be at least 18 years old to create an HR account.
3. Free template, packages and payment
- A new HR account receives one free assessment template. It stays active for 15 days after you activate it.
- Further templates are sold in one-time packages listed on the Pricing page. A package is not a subscription and does not renew.
- Purchased templates are added to your account balance. One template is used when you activate an assessment, and an activated assessment stays active for 30 days. Templates you have not activated stay in your balance.
- Prices are in US dollars. Sales tax or VAT, where it applies, is calculated at checkout.
- Payments for Hiro are processed by Dodo Payments Inc., our Merchant of Record for all orders. Dodo Payments charges your payment method, issues the receipt and invoice, calculates any sales tax or VAT and sends refunds back to you.
- Refunds are described in our Refund Policy.
4. Acceptable use
You must not:
- use Hiro for anything unlawful, fraudulent or deceptive, or to send spam;
- upload content that infringes someone else's rights, or questions that discriminate against candidates in breach of employment or equality law;
- probe, scan or test the security of the service, introduce malware, scrape it, or bypass usage limits or anti-cheating measures;
- resell or give third parties access to the service without our written permission.
5. Candidate data
When you invite candidates, you decide why and how their data is used, so you are responsible for having a lawful basis, for telling candidates how their data will be used, and for following employment and data protection law. We process candidate data on your behalf as described in our Privacy Policy.
6. Your content
You keep all rights to the questions, texts and files you add. You give us permission to store and process them only to run the service for you.
If you believe content on Hiro infringes your rights, write to support@hirolab.app. We may remove infringing content and close accounts of repeat infringers.
7. Our intellectual property
The service, its software, design and question bank, and the Hiro name and logo belong to us. While your account is active, you have a limited, non-exclusive, non-transferable right to use them for your own hiring.
8. Availability
We work to keep Hiro available and accurate, but the service is provided "as is". We do not guarantee that it will be uninterrupted or free of errors. We may carry out maintenance and change or remove features; we will try to give notice of significant changes.
9. Liability
To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or business, or for hiring decisions made using Hiro. Our total liability for any claim is limited to the amount you paid for Hiro in the 12 months before the claim arose. Nothing in these Terms limits liability that cannot be limited by law.
10. Suspension and termination
We may suspend or close an account for a material breach of these Terms, non-payment or a chargeback, a security or fraud risk, or repeated or serious violations. Where possible we will tell you first and give you a chance to fix the issue.
You can close your account at any time by writing to support@hirolab.app. Closing an account does not by itself give a right to a refund; refunds follow the Refund Policy.
11. Changes to these Terms
We may update these Terms. We will publish the new version on this page with a new date and, for significant changes, let HR users know by email or in the service.
12. Governing law
These Terms are governed by the laws of Georgia, and disputes are heard by the courts of Tbilisi. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.
13. Contact
IE Nijat Kazimzade, Ponichala 3, Building 5, 4th Floor, Krtsanisi District, Tbilisi, Georgia. Email: support@hirolab.app.